Privacy Policy
House Center Ltd
Effective date: 03 March 2026
his Privacy Policy explains how House Center Ltd collects, uses and protects personal data when you use our website, request our services or communicate with us.
We are committed to protecting your personal data and respecting your privacy in accordance with the following laws:
UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)
House Center Ltd is the data controller responsible for the personal data we collect.
Company details:
House Center Ltd
Company Number: 15589887
Registered Office:
124 City Road
London
EC1V 2NX
United Kingdom
Email: [email protected]
Telephone: +44 2080982548
If applicable, our registration with the Information Commissioner’s Office (ICO) will appear below.
ICO Registration Number: Pending / To be inserted if required.
We are not required to appoint a Data Protection Officer.
Personal Data We Collect
We may collect, use and store the following types of personal data.
Identity and Contact Data
Full name
Email address
Telephone number
Property address where services are requested
Transaction Data
Details of services requested
Quotes, estimates and invoices
Payment information processed through secure third-party payment providers. House Center Ltd does not store full card details.
Technical Data
IP address
Browser type and version
Device type and operating system
Website pages visited
Time spent on pages
Referring websites
Cookies and tracking technologies
Communications Data
Records of correspondence via email, phone or website contact forms
Service enquiries and service-related communications
We only collect personal data necessary for legitimate business purposes.
How We Collect Personal Data
We may collect personal data when:
You submit a contact form on our website
You request a quotation or service estimate
You contact us by telephone or email
You use our website
You engage House Center Ltd to provide services
We do not purchase personal data from third-party data brokers.
Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases for processing personal data.
Contractual Necessity
Processing is necessary to:
Provide quotations
Deliver property maintenance services
Manage bookings and service delivery
Issue invoices and maintain service records
Legitimate Interests
Processing may be necessary to:
Respond to enquiries
Manage business operations
Maintain internal records
Prevent fraud
Improve our services and website functionality
Maintain website security
We ensure our legitimate interests are balanced against your rights and freedoms.
Legal Obligations
We may process personal data where required to comply with legal obligations such as:
Tax and accounting regulations
Regulatory requirements
Lawful requests from public authorities
Consent
Where required, we rely on consent for marketing communications and non-essential cookies.
You may withdraw consent at any time.
If You Do Not Provide Personal Data
Certain information, such as contact details and property address, is required for us to provide services.
If this information is not provided, we may be unable to:
Provide a quotation
Deliver services
Enter into a service agreement
Cookies
Our website uses cookies in accordance with the Privacy and Electronic Communications Regulations (PECR).
Cookies are small text files stored on your device that help improve website functionality and analyse website traffic.
We may use:
Strictly necessary cookies that are required for the operation of the website.
Analytics cookies that help us understand how visitors use our website so that we can improve performance and user experience.
You will be given the option to accept or reject non-essential cookies through our cookie banner.
You may also control cookies through your browser settings.
Sharing Personal Data
We do not sell personal data.
We may share personal data with trusted third parties where necessary for business operations, including:
Website hosting and IT providers
Accounting and bookkeeping providers
Payment processing providers
Approved subcontractors engaged solely for the purpose of delivering property maintenance services
Professional advisers such as legal or financial consultants
Government authorities where required by law
All third-party processors are required to process personal data only under our instructions, maintain confidentiality and implement appropriate security measures.
International Data Transfers
Some service providers used by House Center Ltd may process personal data outside the United Kingdom.
Where international transfers occur, we ensure appropriate safeguards are implemented, including:
UK-approved Standard Contractual Clauses
Adequacy regulations recognised by the UK government
Other legally recognised safeguards where required
Data Retention
We retain personal data only for as long as necessary to fulfil legitimate business purposes and legal obligations.
Typical retention periods include:
Enquiries without contract: up to 12 months
Customer contracts and invoices: up to 6 years for tax and accounting purposes
Website analytics data: according to cookie settings
After these retention periods, personal data is securely deleted or anonymised.
Automated Decision-Making
House Center Ltd does not use automated decision-making or profiling that produces legal or similarly significant effects.
Data Security
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure.
Security measures include:
Secure hosting environments
Password-protected systems
Restricted access to authorised personnel
Encrypted communication where possible
Access to personal data is limited to employees and contractors who require the information to perform their duties.
However, no online system can be guaranteed completely secure.
Your Legal Rights
Under UK GDPR you have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete data
Request erasure of personal data where applicable
Object to certain types of processing
Request restriction of processing
Request data portability
Withdraw consent where processing relies on consent
To exercise your rights, please contact us using the contact details provided in this policy.
Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority.
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Website: https://ico.org.uk
We would appreciate the opportunity to resolve your concerns before you contact the ICO.
Changes to This Privacy Policy
House Center Ltd may update this Privacy Policy from time to time.
Any updates will be published on our website with a revised effective date.
